Monday, April 09, 2012
Birchaven & Independence House Earn Highest Resident Satisfaction Scores in Findlay and Fostoria
Residents of Birchaven Village have ranked their satisfaction as the highest in Findlay and residents of Independence House have ranked their satisfaction as the highest in Fostoria, according to the 2011 Long-term Care Resident Satisfaction Survey released by the Ohio Department of Aging.
The survey reports that the average long-term care satisfaction score statewide was 87.1 out of a possible 100. Birchaven’s long-term care facility, Birchaven Village, earned a score of 93.0. This was the highest score of any long-term care facility in Findlay. Independence House earned a score of 94.3. This was the highest score earned among long-term care facilities in Fostoria.
In addition, assisted living residents at Birchaven Heights ranked the facility above state average. The residents gave Birchaven Heights a satisfaction rating of 96.8, while the state average of assisted living facilities ranked at 92.3.
The survey asked residents to rate their satisfaction with the facility’s environment, activities, administration, direct care/nursing assistants, meals and dining, social services, therapy, laundry and general satisfaction with the facility.
The 2011 Long-term Care Resident Satisfaction Survey was conducted by trained researchers and interviewers who met residents at each facility to fill out the survey.