Patients & Visitors

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Why can I only see information from recent BVHS medical visits on the BVHS Patient Portal?

The Blanchard Valley Health System Patient Portal contains information about BVHS provider visits, hospitals stays and tests that happened on or after April 1, 2014. All additions to your BVHS medical record that occur after that date will be logged in your BVHS Patient Portal. While information prior to April 1, 2014 is stored in your hospital medical record, your BVHS Patient Portal reports and results only display information added after the creation of the portal.

Why is there information listed prior to April 1, 2014 under my visit history on the homepage of my patient portal?

The BVHS Patient Portal pulls a listing of all visit history dates from 1991 to present. However, the details of those visits are saved in your paper chart and on microfilm so they are not available electronically to display on your BVHS Patient Portal.

Why are my mental health records not displaying on my patient portal?

Due to the sensitive nature of mental health records, they will not display on your patient portal. If you have any questions, please talk with your provider.

What information is included in the “Medication” section of the BVHS Patient Portal?

The medication area of the BVHS Patient Portal provides you with a way to view your active medications, access information about the drugs you are taking and request medication renewal. Medications may be accessed directly from the homepage or from the health record homepage.

Why are some of my medications not listed on my patient portal?

Medications listed on your health record in the BVHS Patient Portal are those that are prescribed to you by a BVHS owned and operated medical office or prescribed while at one of our facilities (Blanchard Valley Hospital, Bluffton Hospital, Physicians Plus, etc.). If you receive care at a medical office that is not owned and operated by BVHS, medications prescribed by physicians at those facilities will not be included on your patient portal. In addition, if a medication is prescribed to you at the Blanchard Valley Hospital or Bluffton Hospital ER, those medications will not upload immediately to your BVHS Patient Portal.

Is my physician visit information available on the BVHS Patient Portal?

If you receive care at a BVHS owned and operated medical office, your provider’s care notes will be included in the patient portal. Only BVHS medical offices and physicians employed by Blanchard Valley Health System are linked to the BVHS Patient Portal. For a list of offices owned and operated by BVHS, visit www.blanchardvalleymedicalpractices.org.

Will care given to residents at BVHS’s long term care facilities Birchaven Village and Independence House be included on the BVHS Patient Portal?

No, only care received at Blanchard Valley Hospital, Bluffton Hospital, Physicians Plus and BVHS-owned medical offices will be included on the BVHS Patient Portal.

Will care given by Bridge Home Health & Hospice be included on the BVHS Patient Portal?

No, only care received at Blanchard Valley Hospital, Bluffton Hospital, Physicians Plus and BVHS-owned medical offices will be included on the BVHS Patient Portal.

When can I see my test results using the BVHS Patient Portal?

Your test results are released to your account once they have been finalized. This typically takes about three days.

Can I view or send messages to my BVHS doctor or nurse using the BVHS Patient Portal?

Yes. You will be able to communicate via secure online messages. You will also receive portal notifications in the messaging inbox.

If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within three business days. Please note that the BVHS Patient Portal should not be used for urgent situations. Please go to your nearest medical center if the situation requires immediate attention or dial 911 if it is an emergency.

Can I request a prescription refill using the Patient Portal?

Yes. You can ask your provider for a refill under the medication tab. If the prescription is non-renewable, you will need to contact your provider for any questions about your medications. You may also specify what pharmacy you would like to use.

What should I do if I don’t understand my health information?

You can discuss any questions with your provider at your next office visit or call their office for explanations.